Sweven Marketplace Release Notes
Rev 1.1.0
8/29/2024
Change Passowrd Users can securely update their password anytime for enhanced account protection.
SMS or email Notifications Users can customize email and SMS notifications to stay updated on Work Orders.
Maps (basic) Users can manage sites and technicians with map views, autocomplete, and Google Maps navigation for efficient routing.
The Change Password feature allows all users to securely update their account password at any time. This ensures enhanced security and gives users control over their login credentials, helping to maintain account protection and privacy across the platform.
The Notifications feature provides users with customizable settings to choose how they wish to receive updates—via email or SMS notifications. Clients, vendors, and technicians can manage their preferences for receiving notifications related to Work Orders and related events. This includes SMS and email notifications for clients and vendors, as well as SMS and email updates for technicians, ensuring that all users stay informed through their preferred communication channels.
The Maps feature enhances navigation and location management by allowing users to view client sites directly on a map. Clients can add new sites with autocomplete functionality, making the process faster and more accurate. Vendors can also add technicians using autocomplete, and technicians have the option to open Google Maps for easy navigation to their assigned work sites. This ensures seamless location handling and efficient routing for all users.
Rev 1.2.0
9/12/2024
Push notifications provide real-time updates. Now users can choose between push, email, or SMS notifications.
Deep links allow users to quickly navigate to specific content within the app, reducing unnecessary navigation steps
Push Notifications feature keeps users informed with real-time updates and alerts, ensuring they receive timely information about important events as changed statuses and tagging in notes. This features improve engagement and accessibility within the app. Now users can set their preferences between Push, email or sms notifications.
Deep Links feature enables users to navigate directly to specific content within the app, streamlining access to relevant information and tasks. (as example: go directly to a Work Order since a Notification) This enhances user experience by allowing quick transitions without unnecessary navigation.
Rev 2.0.0
10/15/2024
Referral Work Order feature allows vendors to refer jobs to other vendors, fostering collaboration and communication. Referring vendors earn a fee if the client accepts the referred Work Order.
Auto Dispatch feature streamlines Work Order management by automatically assigning it to top-rated vendors, allowing clients to monitor vendor engagement and make informed decisions in real time.
The Referral Work Order feature streamlines the workflow between technicians, vendors, and clients to create more work to other vendors an earn a fee if Work Order is accepted for the Client. Technicians can create, edit, cancel, or resume Work Orders before sending them to their vendors for refer another vendor (Technician can’t refer directly). Vendors can accept or reject these referrals, edit accepted Work Orders, and cancel or resume previously accepted orders. They can also refer Work Orders through SMS, email, or a copy link, depending on whether the referred vendor exists. Clients can accept or reject the Work Order or ask for another vendor. This feature enhances collaboration and communication throughout the Work Order process. All the actors involved in the process are updated for the app thru Notifications.
The Auto Dispatch feature automates the assignment of Work Orders by allowing clients to create a request, which the app then assigns to the top three vendors based on the service type. Clients can monitor vendor engagement in real time, with color codes indicating whether a vendor has viewed the order (red for unseen, green for seen). Vendors receive real-time updates on the order status and can either accept or reject the Work Order, providing their estimated hours and ETA. Clients can then validate the price and ETA before accepting or rejecting the assigned vendor. If needed, clients also have the option to search for new vendors manually. This feature enhances efficiency and responsiveness in the Work Order process.
Rev 3.1.0
11/15/2024
Cancel Work Orders Allows easy cancellation of Work Orders before completion.
Onboarding-in-app Clients Guided process for clients to learn app features.
Onboarding-in-app Vendors Helps vendors set up profiles and understand platform functionalities
Sites Management Clients can manage multiple service sites with ease.
Contact management Vendors can manage their technicians
Disclaimers Offers important service-related disclaimers.
Allows clients and vendors to easily cancel Work Orders before they are completed, streamlining workflow management.
A guided process for clients to familiarize themselves with the app’s features, ensuring a smooth start and enhanced user experience.
Onboarding experience for vendors to set up their profiles and understand the platform’s functionalities effectively.
Enables clients and vendors to view and manage contracts related to Work Orders, ensuring clarity and agreement on terms.
Allow Vendors to management its Technician
Offers important disclaimers related to services, responsibilities, and limitations to inform users about relevant policies.
Rev 3.2.0
11/30/2024
Payments Notifications Sends alerts about payment statuses and issues.
Additional Payments (Calculator) Built-in calculator for estimating additional Work Order costs
Full Work Order History Comprehensive history of all Work Orders for tracking
IoT Integration Expose Interface for Work Order Creation
Terms and Conditions Clearly outlines app terms and user agreements.
FAQ & Community Section for FAQs and community discussions for support.
Vendor Profile Beef-Up Vendors can showcase skills and previous work in profiles.
Sends alerts to users regarding payment statuses, including successful transactions, pending payments, and any issues.
A guided process for clients to familiarize themselves with the app’s features, ensuring a smooth start and enhanced user experience.
Provides users with a comprehensive history of all their Work Orders, facilitating easy tracking and management.
Exposes an API for integrating with any IoT device to create work orders, enabling quick responses to their signals and enhancing monitoring and management needs.
Clearly outlines the app’s terms of use and user agreements, ensuring users are informed about their rights and responsibilities.
Provides a section for frequently asked questions and community discussions, offering users support, knowledge sharing and user guide.
Allows vendors to enhance their profiles with detailed information, showcasing their skills and previous work to attract clients.
Rev 3.3.0 12/15/2024
Rejects and Disputes Framework for managing rejected Work Orders and disputes
NPS (Net Promoter Score) Gathers feedback on likelihood to recommend services
Getting Ready to Be a Vendor Vendor enrrolment process
Management Priority in Techs Queues Prioritizes technician assignments for optimized service delivery
Data Privacy Compliance Ensures compliance with privacy laws for user data handling
Provides a framework for clients and vendors to manage rejected Work Orders and disputes, facilitating resolution and communication.
A tool for gathering client feedback on their likelihood to recommend the service, helping gauge customer satisfaction.
A resource section that guides potential vendors through the steps needed to successfully join the platform loading documents as needed.
A system that prioritizes technician assignments based on various factors, optimizing service delivery.
Ensures that user data is handled in accordance with privacy laws and regulations, fostering trust and security.
Rev 3.3.0 12/15/2024
Live Chat Enables direct chat between clients and vendors.
Change Appointments Users can easily reschedule Work Order appointments
Delete My Account Option for users to permanently delete their accounts
Register with Social Accounts Quick registration and login via social media accounts
Change Vendor Clients can switch vendors for unsatisfactory Work Orders
Assets Management Track and manage assets associated with Work Orders
Authentication Code Requires code for added protection during account access
A real-time communication feature that allows clients and vendors to chat directly within the app, enhancing support and collaboration.
Allows users to easily reschedule appointments for Work Orders, providing flexibility in managing service requests.
Provides users with the option to permanently delete their accounts, ensuring control over their personal information.
Facilitates quick registration and login for users through their social media accounts, simplifying the onboarding process.
Enables clients to switch vendors for a Work Order if they are unsatisfied or need different expertise.
Enables users to track and manage assets associated with their Work Orders, enhancing organization and accountability.
A security feature that requires users to enter a code for added protection during account access or transactions.
Sweven Marketplace Release Notes
Rev 1.0.0
8/15/2024
Maintenance Basic Flow Clients and Vendors can interact in a Work Order workflow.
The app allows Clients to manage accounts, Work Orders, and sites, including registration, profile editing, and tracking orders through a status pipeline. Clients can add sites, find vendors, and send job requests while monitoring confirmations. Vendors, in turn, manage profiles, Work Orders, and technicians. They can organize jobs in a pipeline, accept or reject orders, and assign technicians. Technicians manage their tasks by checking in and out of jobs using a dedicated queue.
Notes The Notes feature lets users add notes and files for easy reference on Work Orders.
The app allows Clients to manage accounts, Work Orders, and sites, including registration, profile editing, and tracking orders through a status pipeline. Clients can add sites, find vendors, and send job requests while monitoring confirmations. Vendors, in turn, manage profiles, Work Orders, and technicians. They can organize jobs in a pipeline, accept or reject orders, and assign technicians. Technicians manage their tasks by checking in and out of jobs using a dedicated queue.
Rev 1.1.0
8/29/2024
Change Passowrd Users can securely update their password anytime for enhanced account protection.
The Change Password feature allows all users to securely update their account password at any time. This ensures enhanced security and gives users control over their login credentials, helping to maintain account protection and privacy across the platform.
SMS or email Notifications Users can customize email and SMS notifications to stay updated on Work Orders.
The Notifications feature provides users with customizable settings to choose how they wish to receive updates—via email or SMS notifications. Clients, vendors, and technicians can manage their preferences for receiving notifications related to Work Orders and related events. This includes SMS and email notifications for clients and vendors, as well as SMS and email updates for technicians, ensuring that all users stay informed through their preferred communication channels.
Maps (basic) Users can manage sites and technicians with map views, autocomplete, and Google Maps navigation for efficient routing.
The Maps feature enhances navigation and location management by allowing users to view client sites directly on a map. Clients can add new sites with autocomplete functionality, making the process faster and more accurate. Vendors can also add technicians using autocomplete, and technicians have the option to open Google Maps for easy navigation to their assigned work sites. This ensures seamless location handling and efficient routing for all users.
Rev 1.2.0
9/12/2024
Push notifications provide real-time updates. Now users can choose between push, email, or SMS notifications.
Push Notifications feature keeps users informed with real-time updates and alerts, ensuring they receive timely information about important events as changed statuses and tagging in notes. This features improve engagement and accessibility within the app. Now users can set their preferences between Push, email or sms notifications.
Deep links allow users to quickly navigate to specific content within the app, reducing unnecessary navigation steps
Deep Links feature enables users to navigate directly to specific content within the app, streamlining access to relevant information and tasks. (as example: go directly to a Work Order since a Notification) This enhances user experience by allowing quick transitions without unnecessary navigation.
Rev 2.0.0
10/15/2024
Referral Work Order feature allows vendors to refer jobs to other vendors, fostering collaboration and communication. Referring vendors earn a fee if the client accepts the referred Work Order.
The Referral Work Order feature streamlines the workflow between technicians, vendors, and clients to create more work to other vendors an earn a fee if Work Order is accepted for the Client. Technicians can create, edit, cancel, or resume Work Orders before sending them to their vendors for refer another vendor (Technician can’t refer directly). Vendors can accept or reject these referrals, edit accepted Work Orders, and cancel or resume previously accepted orders. They can also refer Work Orders through SMS, email, or a copy link, depending on whether the referred vendor exists. Clients can accept or reject the Work Order or ask for another vendor. This feature enhances collaboration and communication throughout the Work Order process. All the actors involved in the process are updated for the app thru Notifications.
Auto Dispatch feature streamlines Work Order management by automatically assigning it to top-rated vendors, allowing clients to monitor vendor engagement and make informed decisions in real time.
The Auto Dispatch feature automates the assignment of Work Orders by allowing clients to create a request, which the app then assigns to the top three vendors based on the service type. Clients can monitor vendor engagement in real time, with color codes indicating whether a vendor has viewed the order (red for unseen, green for seen). Vendors receive real-time updates on the order status and can either accept or reject the Work Order, providing their estimated hours and ETA. Clients can then validate the price and ETA before accepting or rejecting the assigned vendor. If needed, clients also have the option to search for new vendors manually. This feature enhances efficiency and responsiveness in the Work Order process.
Rev 3.1.0
11/15/2024
Cancel Work Orders Allows easy cancellation of Work Orders before completion.
Allows clients and vendors to easily cancel Work Orders before they are completed, streamlining workflow management.
Onboarding-in-app Clients Guided process for clients to learn app features.
A guided process for clients to familiarize themselves with the app’s features, ensuring a smooth start and enhanced user experience.
Onboarding-in-app Vendors Helps vendors set up profiles and understand platform functionalities
Onboarding experience for vendors to set up their profiles and understand the platform’s functionalities effectively.
Sites Management Clients can manage multiple service sites with ease.
Enables clients and vendors to view and manage contracts related to Work Orders, ensuring clarity and agreement on terms.
Contact management Vendors can manage their technicians
Allow Vendors to management its Technician
Disclaimers Offers important service-related disclaimers.
Offers important disclaimers related to services, responsibilities, and limitations to inform users about relevant policies.
Rev 3.2.0
11/30/2024
Payments Notifications Sends alerts about payment statuses and issues.
Sends alerts to users regarding payment statuses, including successful transactions, pending payments, and any issues.
Additional Payments (Calculator) Built-in calculator for estimating additional Work Order costs
A guided process for clients to familiarize themselves with the app’s features, ensuring a smooth start and enhanced user experience.
Full Work Order History Comprehensive history of all Work Orders for tracking
Provides users with a comprehensive history of all their Work Orders, facilitating easy tracking and management.
IoT Integration Expose Interface for Work Order Creation
Exposes an API for integrating with any IoT device to create work orders, enabling quick responses to their signals and enhancing monitoring and management needs.
Terms and Conditions Clearly outlines app terms and user agreements.
Clearly outlines the app’s terms of use and user agreements, ensuring users are informed about their rights and responsibilities.
FAQ & Community Section for FAQs and community discussions for support.
Provides a section for frequently asked questions and community discussions, offering users support, knowledge sharing and user guide.
Vendor Profile Beef-Up Vendors can showcase skills and previous work in profiles.
Allows vendors to enhance their profiles with detailed information, showcasing their skills and previous work to attract clients.
Rev 3.3.0 12/15/2024
Rejects and Disputes Framework for managing rejected Work Orders and disputes
Provides a framework for clients and vendors to manage rejected Work Orders and disputes, facilitating resolution and communication.
NPS (Net Promoter Score) Gathers feedback on likelihood to recommend services
A tool for gathering client feedback on their likelihood to recommend the service, helping gauge customer satisfaction.
Getting Ready to Be a Vendor Vendor enrrolment process
A resource section that guides potential vendors through the steps needed to successfully join the platform loading documents as needed.
Management Priority in Techs Queues Prioritizes technician assignments for optimized service delivery
A system that prioritizes technician assignments based on various factors, optimizing service delivery.
Data Privacy Compliance Ensures compliance with privacy laws for user data handling
Ensures that user data is handled in accordance with privacy laws and regulations, fostering trust and security.
Rev 3.3.0 12/15/2024
Live Chat Enables direct chat between clients and vendors.
A real-time communication feature that allows clients and vendors to chat directly within the app, enhancing support and collaboration.
Change Appointments Users can easily reschedule Work Order appointments
Allows users to easily reschedule appointments for Work Orders, providing flexibility in managing service requests.
Delete My Account Option for users to permanently delete their accounts
Provides users with the option to permanently delete their accounts, ensuring control over their personal information.
Register with Social Accounts Quick registration and login via social media accounts
Facilitates quick registration and login for users through their social media accounts, simplifying the onboarding process.
Change Vendor Clients can switch vendors for unsatisfactory Work Orders
Enables clients to switch vendors for a Work Order if they are unsatisfied or need different expertise.
Assets Management Track and manage assets associated with Work Orders
Enables users to track and manage assets associated with their Work Orders, enhancing organization and accountability.
Authentication Code Requires code for added protection during account access
A security feature that requires users to enter a code for added protection during account access or transactions.
